KRISTEN MAE PFLIBSEN (flib-sen)

krista@ikanikon.com   757-777-8682   Virginia Beach, VA 23462
SUMMARY
  • Trailblazing marketing systems architect with 26 years of creative and strategic leadership, known for transforming brands, building powerful content ecosystems, and generating explosive growth.
  • Creator of the proprietary PM3™ Generator — an automated, modular SaaS platform that produces original, cross-platform strategies.
  • Recognized nationally for marketing innovation, campaign results, and long-term operational systems that scale by Marquis Who’s Who (2023).
WORK EXPERIENCE
Fractional Chief Marketing Officer | ikan-ikon Marketing (Remote)
APR 1999 – DEC 2025
  • Directed cross-platform marketing campaigns, driving +6,677% sales growth
  • Delivered +447% engagement growth and $175K annual ad savings
  • Built funnel systems generating 2.25M+ reach and $155K e-commerce revenue YOY
  • Achieved +276,359 YOY visits, 11,823 conversions, and 564% email growth
  • Maintained top Google rankings and consistent funnel performance since 2008
  • Developed customer-centric strategies that fostered deep brand loyalty
  • Served B2C, B2B, B2G, nonprofit, and internal enterprise communications markets
  • Transformed a successful consultancy into a fully automated SaaS ecosystem and online store with modular dashboards, SEO systems, and self-supporting behavioral frameworks
Marketing Manager | Aery Aviation (Remote)
JUN 2021 – SEP 2022
  • Led Governor Northam’s economic expansion announcement, coordinating state, city, airport leadership, and securing national press for a $15.3M/211-job expansion
  • Drove lead gen PR for the expansion, nurtured 4 multi-million-dollar deals for Q1 and Q2
  • Managed $250K marketing budget, brand, website, funnel launch
  • Created 3D interactive building and hangar walkthroughs and event walkthrough
  • Rebuilt banned email list to 44.81% open rate, 0.009% unsubscribe rate, 0 abuse reports
  • Managed print, signage, operational assets, and multi-state hybrid town halls
Lead Recreation Aide | U.S. Navy MWR Groton, CT    JUL 2010 – DEC 2012
Recreation Aide | Kings Bay, GA    SEP 1990 – NOV 1992
  • Managed multiple Navy MWR locations and led operations, staffing, reporting, and program coordination for high-traffic recreation centers
  • Revamped and saved the Single Sailor Program: Reversed $4,558.29/year loss into $22,351.45/year total turnaround + drastically expanded shuttle routes, trips, and events
  • Earned praise from Navy Submarine School Master Chiefs for program turnaround
  • Handled all event planning, trip logistics, and created marketing materials including flyers, posters, and a custom 12 foot wall calendar
  • Awarded “Exemplary Achievement” by U.S. Navy Commander at Kings Bay
Kristen Pflibsen   krista@ikanikon.com   757-777-8682   Virginia Beach, VA 23462
MORE EXPERIENCE
Print Shop Manager, Marketing Coordinator | Earnhardt Auto Centers, AZ, TX
JAN 2006 – AUG 2008
  • Coordinated all the newspaper advertising working with the GMs and sales managers across six dealerships
  • Implemented an ISO 9001-style approval system that secured 100% of available manufacturer co-op advertising funds (first since 1951), saving more than $20K per year
  • Created press kits and a display that gained 2 magazine ads for Megalow and national media attention at SEMA Las Vegas
  • Wrote “Drivin’ Arizona Roads” radio and TV jingle that was on air for over 5 years
  • Promoted after covering two maternity leaves as a temp
  • Awarded plaque by Arizona Republic newspaper for never missing a deadline
Marketing Coordinator | U.A. SAil
AUG 2003 – JAN 2005
  • Created all distributor collateral materials and managed external printing and fulfillment
  • Coordinated all training registration responsibilities for distributors & trade shows
  • Supported distributor, clinical, and internal communications
  • Built marketing processes, training materials, and archival systems
  • Delivered just under $20K annual cost savings through advertising optimization
Customer Relations Manager | Antonino Auto Group – New London, CT
AUG 2002 – AUG 2003
  • Managed dealership customer relations with highest Northeast rankings every quarter
  • Developed and ran dealership-wide F.I.S.H. Training for sales and service teams
  • Assistant to QMS Manager: helped design and lead QMS/ISO 9001/Six Sigma processes, including writing and planning QMS/ISO 9001 processes and running QMS meetings
  • Successfully elevated dealership to Five-Star Elite Status nationally (2004 award)
  • Invented franchise-wide customer relations processes, scripts, forms, and reporting tools
  • Researched, wrote, and submitted legal responses to complaints for the company attorney
Marketing Coordinator | USA MCO
AUG 2000 – MAY 2001
  • Built department archival system for past marketing assets and data
  • Authored medical insurance and health-related national monthly articles
  • Interviewed doctors and nurses for journalistic and educational reporting
  • Boys & Girls Clubs of Austin, TX requested an article for their own marketing use
  • Recognized by George Bogle for several high-impact newsletter articles
Kristen Pflibsen   krista@ikanikon.com   757-777-8682   Virginia Beach, VA 23462
EDUCATION

Bachelor of Arts in Visual Communications,
specialization in Multimedia Design

Collins College, AZ

Minor in Business/Marketing

Three Rivers Community College, CT

Fine Arts Degree

Norwich Free Academy, CT

  • GPA 3.86/4.0
  • Salutatorian
  • Dean’s List
  • SGA President
  • Founder’s Award Nominee
  • Vince Lombardi
  • Women’s City Club Art Awards

Certificates:

  • Marketing Management Master Certificate, Harvard Business School (deferred), HBS CORe
  • Google Academy 2008 (Analytics, Ads, Tag Manager)
  • 2017 Google Summit (by invitation)
  • Google Guide (Level 7)
  • AS9100D/ISO 9001:2015 + QMS/ISO 9000:2003
  • U.S.P.S. National PCC Day 2017 (EDDM Design, by invitation)
  • Information Security
  • 2 Event Planning and Recreational Programming certificates
  • Many marketing workshops
  • Coding: CSS, PHP, JavaScript, Ruby on Rails, Flash 1 & 2, CS4
SKILLS
MARKETING STRATEGY & LEADERSHIP
  • Marketing systems architecture
  • Funnel strategy (awareness → retention)
  • Revenue growth
  • Market expansion
  • SEO
  • PPC
  • Marketing plan and content strategy
  • SaaS tools and automation frameworks
  • Hiring and training mission-driven teams
  • Executive & stakeholder strategy
  • Marketing data and analytics analysis
MARKETING
  • Design & Code: Adobe Creative Cloud (CC), HTML, CSS, JavaScript, PHP, CMS
  • Email Marketing: MailChimp, Constant Contact, Remarkety
  • Analytics & SEO Tools: SEMrush, Google Analytics, Webmaster Tools
  • Project Management: Microsoft 365, Monday, Airtable, Plaky, etc.
  • CRM & Social Media: 121 Engage, Agorapulse
  • Advertising: Google, Bing, Facebook, print, trade shows
PROOF
REFERENCES & PORTFOLIO
  • Letters of Recommendation + Full Press Archive: kmae.cloud
  • U.S. Citizen and Navy wife, Authorized to work for any employer